**A clear first step**Contact begins with a short enquiry and the right route.

A HELP Autism Pakistan team presenter — **A clear first step**Contact begins with a short enquiry and the right route.

**Clinical and program enquiries**The HAP team directs families to the most relevant pathway.

Dr Aniqa Sohail at HELP Autism Pakistan — **Clinical and program enquiries**The HAP team directs families to the most relevant pathway.

**Executive and technical enquiries**Leadership responsibilities remain clear across the organization.

Dr Muhammad Sohail Shehzad — **Executive and technical enquiries**Leadership responsibilities remain clear across the organization.

Contact and booking

A calm first step, with clear expectations.

Choose a contact route, prepare a short enquiry and let the HAP team guide you to the most relevant service, training or partnership pathway.

Plan an enquiry View contact routes

For privacy, begin with a brief non-emergency enquiry. Do not send medical reports, identity documents, school records or identifiable child media in your first message.

Contact routes

Choose the channel that works for you

Use the same primary number for telephone or WhatsApp, or email the team for training, institutional and partnership enquiries.

Telephone

For general questions, appointment guidance and accessibility support.

+92 344 404 0074Monday–Saturday · 9:00 am–5:00 pm

For a brief non-emergency enquiry. Avoid sending reports or identity documents.

Message +92 344 404 0074Brief enquiries only

Email

For general, training, institutional or partnership enquiries.

aniqasohail@gmail.comInclude your preferred reply method

Four-step enquiry planner

Prepare a simple request without sharing sensitive records

The planner organizes a first message and then opens a pre-filled WhatsApp or email draft in your own app. The website does not transmit, store or diagnose anything.

Data-minimizing by design
Begin with the reason for contact and a preferred response channel. Clinical documents can be requested later through an approved secure process, if genuinely needed.

Enquiry planner · step 1 of 4

I am enquiring as…

This planner uses choices only. Do not put reports, identity documents, detailed case histories or sensitive clinical information in a general first enquiry.

General, training or partnership question

Share only what HAP needs to route your enquiry

Keep the first message short. The appropriate team member can then explain the next step and whether any supporting information is actually needed.

Start on WhatsApp Send an email

Useful first-message details

Your name and preferred way to reply
Whether the enquiry is for a person, family or organization
A short description of the question or goal
Any accessibility or language preference

Do not include CNIC/passport details, medical reports, school records, images of children or payment data.

Visit and availability

Confirm your appointment before travelling

Location

P Block, Model Town Extension, Lahore, Pakistan. Ask the team for the current map pin and arrival guidance.

Public hours

Monday–Saturday, 9:00 am–5:00 pm. Confirm appointments and holiday arrangements in advance.

Online and in-person options

Availability varies by service. The team will confirm whether the suitable route is online, in person or blended.

This is not an emergency service

Routine phone, WhatsApp, email and website enquiries may not be monitored continuously. If someone is in immediate danger or requires urgent medical help, contact the appropriate local emergency service or go to the nearest emergency department.

Privacy at first contact

Ask for less, explain why and protect what is shared

HAP should collect only the minimum information needed to route an enquiry and explain why any additional information is requested.

Clinical reports, government documents, detailed case histories and identifiable child media should use a separately authorized process—not a general message.

Read privacy and safeguarding principles