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Public trustClear policies protect dignity, privacy and responsible practice.
Dr Muhammad Sohail Shehzad
Executive accountabilityOrganizational and technical responsibilities are visibly assigned.
Dr Aniqa Sohail
Clinical accountabilityClinical language, consent and safeguarding require named review.

Picture 1 of 3: Public trust

Policies and public trust

Trust depends on visible rules written for real people.

Privacy, safeguarding, clinical review, accessibility, donation and commerce commitments are gathered in one plain-language policy centre.

Browse public commitments

For case-specific service terms or a policy question, contact HAP directly before sharing sensitive information or making a payment.

Public commitment

Privacy

HAP collects only information needed to answer an enquiry or deliver an agreed service.

  • Explain why information is requested and who can access it.
  • Use a protected route for clinical reports and identifiable records.
  • Provide a route to request correction, access or deletion where applicable.

Public commitment

Child and vulnerable-person safeguarding

Safety, dignity and appropriate professional boundaries apply online and in person.

  • Escalate a concern to the designated responsible person.
  • Do not publish case-specific safeguarding information.
  • Apply staff, volunteer, visitor and digital-contact boundaries consistently.

Public commitment

Clinical editorial policy

Clinical information must be understandable, evidence-aware and reviewed by a named responsible professional.

  • Identify authorship, review date and material limitations.
  • Separate education from diagnosis and individual medical advice.
  • Correct or retire outdated, disputed or unsupported content.

Public commitment

Accessibility

The website aims for WCAG 2.2 AA and a usable experience across language, device and ability.

  • Support keyboard navigation, focus visibility, readable contrast and reduced motion.
  • Caption video and describe meaningful imagery.
  • Build priority Urdu pages with human review and right-to-left layout.

Public commitment

Donor privacy and giving

Donations use an authorized organization-controlled route with a clear purpose and acknowledgement process.

  • Keep donor details limited to giving, receipts and approved communication.
  • Separate donations from service fees, course payments and purchases.
  • Report responsibly without exposing children or families.

Public commitment

Complaints and feedback

Families, learners, donors, customers and visitors may raise a concern without fear of retaliation.

  • Acknowledge the concern and identify who is handling it.
  • Escalate safeguarding and privacy matters promptly.
  • Record the outcome, correction and review route.

Public commitment

Terms and medical boundary

Website information is educational and does not replace assessment, diagnosis, treatment or emergency care.

  • Use external links with care and identify their source.
  • Respect HAP, AWW and third-party intellectual property.
  • Do not misuse forms, resources or protected application access.

Public commitment

Asad’s Woven Wonders commerce

An AWW purchase is a product transaction, not a donation, and must use current ordering terms.

  • Confirm price, stock, dimensions, lead time and maker disclosure.
  • State shipping, returns, damages and refund routes before checkout.
  • Protect customer data and use an authorized payment channel.